We take the welfare of each and every participant on our tours very seriously. Just as we work tirelessly to provide once-in-a-lifetime experiences to group leaders and students, we are equally committed to ensuring that all of our travelers return home safely. Our safety and support infrastructure has been a cornerstone of our business for more than 30 years.
Our Travelers Are in Good Hands
- Dedicated, Constantly Connected US Staff – We monitor all safety-related events, making proactive decisions to optimize security.
- Duty Officer System – Our 24-hour Duty Officer system operates seven days a week in the United States and overseas to deal with any emergency quickly and professionally.
- Professionally Trained Tour Managers – Top-quality ACIS Tour Managers work in tandem with group leaders throughout each trip. They discuss security measures during each group’s arrival briefing and carry cellular phones to access ACIS’ 24-hour Duty Officer system.
- Informed Group Leaders – Teachers (or other group organizers) receive safety-related information and a card with emergency contact numbers prior to departure. During the trip, group leaders establish guidelines for free time activities, keep track of participants’ whereabouts, and provide overall adult supervision.
- Overseas Health Insurance – All participants are enrolled in an international medical insurance plan coordinated by AXA, our round-the-clock, 365-day travel assistance provider.
- Affiliation with AIFS – Visit Canada’s Parent Company, ACIS, is a division of the American Institute for Foreign Study (AIFS), an industry leader that has organized quality international educational experiences for over 1 million students in its 40-year history.
- Financial Security – ACIS carries $50 million in general liability insurance that covers school districts and teachers on our tours, as well as a $1 million indemnity bond with the United States Tour Operators Association.
- Travel Security Waiver – All travelers are offered a re-routed itinerary at no charge that takes effect in the event that the US State Department issues an official Travel Warning following a terrorist attack against US interests in a country to be visited on an upcoming trip.